Delete your Embroidery Tutorial account and data
Embroidery Tutorial is published on Google Play by Rstream Labs.
How to request deletion
Option 1: in the app (fastest)
- Open Embroidery Tutorial and sign in if you are not already signed in.
- Go to the You tab.
- Tap Delete account, then confirm with Delete account.
Your account and synced data are deleted straight away. If your phone is offline, deletion finishes the next time the app connects.
Option 2: without the app (no need to reinstall)
Email appsupport@riafy.me with the subject Delete my account - Embroidery Tutorial.
- Send it from the email address you signed in with, so we can find your account. If you used Sign in with Apple and chose "Hide My Email", include the private relay address (Settings > your name > Sign in with Apple on your iPhone).
- We reply to confirm, and complete the deletion within 30 days.
Never signed in? Then no account exists and your data stays only on your phone. To erase it, use You > Reset in the app, or uninstall the app.
What is deleted
- Your sign-in account: name, email address and account ID
- Learning progress: courses and lessons completed, streak, XP and practice history
- Favourites and saved items
- Your onboarding answers and app preferences
- Artwork and projects you saved to your gallery
- All of this app's data on the phone where you delete (when you delete in the app)
What is kept, and for how long
- Purchase and subscription records. Google Play or Apple and our subscription processor keep these for accounting, tax and fraud-prevention obligations. Deleting your account does not cancel a subscription. Cancel it in the Google Play Store (Payments & subscriptions) or in your iPhone's Settings (your name > Subscriptions).
- Usage statistics. App-usage events are recorded against a random account ID, never your name or email. Once your account is deleted that ID no longer links to you. Google Analytics erases them after at most 14 months.
- Backups. Deleted data can remain in our encrypted server backups for up to 7 days, after which the backups roll off automatically.